HOW IT WORKS + FAQ
Browse our collections and add all desired rentals to your cart + checkout.
Your florals will be shipped to arrive 3+
days prior to your event.
Enjoy the Finest Faux Florals at your special event - worry free!
Easily return your items in the same box with our pre-paid shipping label.
ABOUT BLUEGRASS BLOOMS
What is Bluegrass Blooms?
Bluegrass Blooms is a rent and return floral boutique. We pride ourselves on custom-curated wedding collections using the industries finest silk flowers. The flowers are rented to you at a fraction of the cost of traditional wedding flowers.
Where are you located?
Bluegrass Blooms is based out of Louisville, Kentucky. Our storefront is located at 414 Baxter Avenue, Louisville, KY 40204.
Where does Bluegrass Blooms ship?
We ship anywhere in the continental United States.
Do you have a storefront?
Currently our storefront is open by appointment only. If you would like to visit our store in Louisville, KY please contact us via Chat, Email, or the Contact Form on our website.
How do I order a sample?
Order a sample pack for $40.00 by going to the 'Order A Sample' tab (or click here) and receive two (2) products from your preferred collections.
Can I purchase my bridal bouquet?
Bridal bouquets can be purchased by selecting the "purchase" option when adding the item to your cart. If you plan to purchase your bridal bouquet, you can also request to receive the bouquet before your scheduled wedding order. Please email us at email@example.com to make this request.
Can I choose pieces from different collections?
Please feel free to mix and match the collections to fit your wedding day aesthetic.
Do the blooms look real in person?
We pride ourselves on having the industries finest silk flowers. All products look very real especially from a distance and in photos. To see for yourself, order a sample.
Can you curate a custom order?
Yes! Custom orders will be purchase-only orders. Please reach out to firstname.lastname@example.org or fill out our contact form for more information on pricing.
Can I rent a bridal bouquet for my bridal portraits?
Absolutely! Please select the bouquet of your choice and the dates that coordinate with your bridal session.
ORDERING THE BLOOMS
How do I order?
Add all of your desired items to your cart. Once you have reviewed and agreed to the rental policy (terms and conditions) you will be prompted to submit your payment information. At this time, your all-inclusive rental total (including a 50% non-refundable deposit) will be charged to secure the flowers for your wedding date.
When is the deadline to make an order?
The deadline for guaranteed product availability is 30 days prior to your event date. However, we strongly recommend placing orders 3-6 months before your event date.
If orders are placed less than 30 days before your event date, you could be limited to product availability and orders will be fulfilled with inventory that is available.
Please Note: All orders placed 30 days or more prior to your event date are guaranteed to be available. Any orders placed 30 days or less prior to your event date may be subject to product availability.
When do I need to return my items?
Do you offer COVID rescheduling?
We make all orders fully transferable to a new wedding date due to COVID-19. We ask that you notify us of a date change as soon as you know. Please email your date change to email@example.com.
When will my items arrive?
What if my florals don't arrive?
Do I pay for return shipping?
All shipping costs are included in your order. Pre-paid shipping labels along with instructions will be included in your order.
When is payment collected?
What if I need to cancel my order?
Do you offer free shipping for local pickup orders?
Yes! Use Coupon Code: "localpickup" to receive free shipping on local pickup orders in Louisville, KY and Lebanon, KY.
What if one of my items arrived damaged?
If any of your items arrive damaged or not as expected, please contact us right away by emailing firstname.lastname@example.org. We will overnight a replacement item in time for your big day.
What if one of my items is damaged during my event?
For more details on damages, please visit our Terms and Conditions page.