HOW IT WORKS + FAQ

STEP 1

Browse our collections and add all desired rentals to your cart + checkout.

STEP 2

Your florals will be shipped to arrive 3+

days prior to your event.

STEP 3

Enjoy the Finest Faux Florals at your special event - worry free!

STEP 4

Easily return your items in the same box with our pre-paid shipping label.

ABOUT BLUEGRASS BLOOMS

What is Bluegrass Blooms?


Bluegrass Blooms is a rent and return floral boutique. We pride ourselves on custom-curated wedding collections using the industries finest silk flowers. The flowers are rented to you at a fraction of the cost of traditional wedding flowers.




Where are you located?


Bluegrass Blooms is based out of Louisville, Kentucky. Our storefront is located at 414 Baxter Avenue, Louisville, KY 40204. In-person store visits are currently by appointment only. If you would like to visit our store in Louisville, KY - Please contact us via Chat, Email, or the Contact Form on our website.




Where does Bluegrass Blooms ship?


We ship anywhere in the continental United States.




Do you have a storefront?


Currently our storefront is open by appointment only. If you would like to visit our store in Louisville, KY please contact us via Chat, Email, or the Contact Form on our website. For out of town customers, we recommend ordering a sample pack to view the quality of our products. Products can also be seen on social media, so follow along @bluegrass.blooms!





GENERAL

How do I order a sample?


Order a sample pack for $40.00 by going to the 'Order A Sample' tab (or click here) and receive two (2) products from your preferred collections.




Can I purchase my bridal bouquet?


Bridal bouquets can be purchased by selecting the "purchase" option when adding the item to your cart. If you plan to purchase your bridal bouquet, you can also request to receive the bouquet before your scheduled wedding order. Please email us at bluegrassbloomsbythebox@gmail.com to make this request.




Can I choose pieces from different collections?


Please feel free to mix and match the collections to fit your wedding day aesthetic.




Do the blooms look real in person?


We pride ourselves on having the industries finest silk flowers. All products look very real especially from a distance and in photos. To see for yourself, order a sample.




Can you curate a custom order?


Yes! Custom orders will be purchase-only orders. Please reach out to bluegrassbloomsbythebox@gmail.com or fill out our contact form for more information on pricing.




Can I rent a bridal bouquet for my bridal portraits?


Absolutely! Please select the bouquet of your choice and the dates that coordinate with your bridal session.





ORDERING THE BLOOMS

How do I order?


Add all of your desired items to your cart. Once you have reviewed and agreed to the rental policy (terms and conditions) you will be prompted to submit your payment information. At this time, your all-inclusive rental total (including a 50% non-refundable deposit) will be charged to secure the flowers for your wedding date.




When is the deadline to make an order?


The deadline for guaranteed product availability is 30 days prior to your event date. However, we strongly recommend placing orders 3-6 months before your event date.

If orders are placed less than 30 days before your event date, you could be limited to product availability and orders will be fulfilled with inventory that is available.

Please Note: All orders placed 30 days or more prior to your event date are guaranteed to be available. Any orders placed 30 days or less prior to your event date may be subject to product availability.




When do I need to return my items?


Items should be returned on the day after your event. If this is a Sunday or holiday, the following day is acceptable. If you need to keep your florals for longer than the standard rental time, please make sure to contact us before placing your order so we can make note of an extended rental period.




Do you offer COVID rescheduling?


We make all orders fully transferable to a new wedding date due to COVID-19. We ask that you notify us of a date change as soon as you know. Please email your date change to bluegrassbloomsbythebox@gmail.com.




When will my items arrive?


Your items will arrive at a minimum three days before your event date, usually 4-5 days before (just to be safe!) You will receive a personal confirmation email from us once your items have shipped. You can also follow the status of your order by logging in to your customer portal.




What if my florals don't arrive?


We have never missed an event date but in the event your flowers have not arrived two days before your event, please contact us. We will overnight replacement items in time for your big day.





PAYMENT

Do I pay for return shipping?


All shipping costs are included in your order. Pre-paid shipping labels along with instructions will be included in your order.




When is payment collected?


Full payment is collected at the time the order is placed. This all-inclusive payment holds your items for your event date and includes: A 50% non-refundable deposit (half of whatever the order total is), built-in insurance (to cover natural wear of the product), shipping + return costs, and applicable taxes.




What if I need to cancel my order?


Depending on how far in advance you cancel, you are eligible for a partial refund. All orders placed are subject to a 50% non-refundable deposit. If for any reason you need to cancel your order at any time, we will retain 50% of your order - Half of your order total is considered the 50% non-refundable deposit. Bluegrass Blooms by the Box requires a 90-day notice on cancellations in order to issue a partial refund (less the 50% non-refundable deposit). Orders that are cancelled less than 90 days before the rental date may not be subject to a refund at the discretion of the owner. For example, if your order is $100 and you were to cancel 90 days prior to your event, you would receive up to a $50 refund. If you were to cancel 30 days prior to your event, you may only receive up to a $25 refund, or no refund at all at the discretion of owner. Cancellations must be submitted via email to bluegrassbloomsbythebox@gmail.com or by logging into the customer portal at www.bluegrassbloomsbythebox.com. For more details, you can review our Terms and Conditions.




Do you offer free shipping for local pickup orders?


Yes! Use Coupon Code: "localpickup" to receive free shipping on local pickup orders in Louisville, KY and Lebanon, KY.





DAMAGES

What if one of my items arrived damaged?


If any of your items arrive damaged or not as expected, please contact us right away by emailing bluesgrassbloomsbythebox@gmail.com. We will overnight a replacement item in time for your big day.




What if one of my items is damaged during my event?


For more details on damages, please visit our Terms and Conditions page.




What if I lose an item?


If an item is not returned you will be charged a replacement fee. For more details on lost items, please see our Terms and Conditions.